Refund policy

PICKUP ORDER POLICY

Pickup Window: Customers can pick up their orders during business hours Monday-Friday 10:00am-6:30pm. We may close on some Holidays please call us for up to date store hours.

Returns and Cancellations: Orders can be canceled or returned within 2-business-days after the date purchased. You cannot receive a credit for pick up orders.

Unclaimed Orders: If an order is not picked up within the 3-business-day period, it becomes non-returnable.

 All in store sales are final.

All product orders are non-refundable if opened. 

All digital products eBooks & online training courses are non refundable.

For unopened products, we will provide a full refund for up to 4 days after delivery date. Refund will be initiated once we receive the package and it is inspected by our shipping department.

Again, it is the customers responsibility to cover the associated costs for shipping and return labels. We are not liable for any return packages that may become lost or stolen in-transit.

Please keep your proof of postage and/or return tracking number when shipping back your returns. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Once a product is shipped out and noted "delivered" we are no longer reliable for any stolen or lost packages. You will need to contact the delivery carrier directly for any questions or concerns. 

You may check the status of your order through the confirmation email you received upon placing an order at our store. We will not offer refunds nor exchanges for any stolen or lost packages. 

Shipping times: Most orders will take about 5-7 business (Monday-Friday) days to arrive upon shipping.

Please be patient as we, glamour lash, can not speed up shipping times with postal services and can only confirm the information via the tracking number sent to you.